What Our Customers Have to Say About Us…
At Hoosier Hardwood Floors, customer service is our first priority. We want you to be satisfied in every way possible, from installation to showroom help, from the beauty of your new floors to our skilled and experienced craftsman. We love to hear about your experiences with Hoosier Hardwood Floors, so we’d like to share comments from some of our satisfied customers.
When we moved into our new house, we wanted the entire main level to have the same flooring. We asked for the carpet to be removed and hardwood installed to match the existing floors. Hoosier Hardwood Floors, was able to match the plank …read more
We always love to replace carpet with hardwood. We strive to be professional & knowledgeable in all stages.
Hoosier Hardwood refinished the floors in our century old family farmhouse and they are amazing! It’s been two years since our remodel and they still look perfect. Such a great company to work with!!
We used Hoosier Hardwood Floors to replace some wood flooring at the Lake Michigan Reunion & Retreat in Union Pier, MI. Th LMR&R is an old inn that gets rented out for family reunions and corporate retreats so we wanted a floor that would …read more
Ted, thank you so much for your kind words. It's good to hear that your experience with us was positive. We strive to create beautiful floors that people will love for years. Thank you for allowing us to work with you and for the great review, we really appreciate it.
Hoosier installed hardwood on our entire first floor and we could not be happier! Not only is the product beautiful, but the guys did an excellent job. They worked quickly, answered all our questions, respected our belongings, were nice, …read more
Alex, thank you for having our company supply Chelsea flooring & install it for you. We do appreciate our employees representing us well on the job site.
After a small hiccup in the laying of our new hardwood floor, Dean came on the job. What excellent work. We would recommend Hoosier Hardwood in a heartbeat!!!
Thank you for the great review. We try hard to make sure our customers are happy with not only their floor but the whole process as well. We appreciate your business!
Had a great experience getting my hardwood floors refinished by Hoosier Hardwoods. Sales team was prompt and organized. Refinishing crew was respectful and worked in a timely manner. The floor looks brand new! Thanks Hoosier Hardwood!
Glad we made your refinishing project a great one. Thank you for having us do your project & for taking time to give us a great review.
Our damaged hardwood floor was beautifully repaired, sanded and restained so that it looked better than ever. They were always accessible for questions and concerns and worked within our time frame. Excellent result with no drama- can’t do …read more
Thanks for your high remarks. You were a pleasure to work for & easy to communicate with. Glad there was no drama, we prefer to leave that with Hollywood 😄
Would highly recommend, flawless is the word that comes to mind. Very professional, no trash dust etc was left behind for me to leave up.
Thanks for taking time to leave us an awesome review. Appreciate you recommending our team & we would also recommend you as a great client to work for.
Hoosier Hardwoods did a great job on refinishing our floors! The house we bought had Maple Hardwood in it but it was in terrible shape. The guys were on time, cleaned up after themselves and worked well with our dry wall contractor's …read more
Thank you for having us renew your beautiful maple floors.
Love! Love! Love our new floors! From start to finish what a great experience!! Burt, Merle and Dean were all great to work with through the process. Even when we changed our minds! They were so patient. Loren was amazing!! All very …read more
Thanks for expressing your feelings. We love your feedback & thank you for taking the time to give us the review.
Excellent work. The new floor in church is beautiful. Highly recommend, and interested customers are most welcome to stop by and see Hoosier's craftsmanship in person!
To everyone from the St Joseph Catholic Church we thank you for choosing Hoosier to do the hardwood floors. It was an honor to work in the church, as it has to be the most magnificent building in Mishawaka. God bless.
They finished 4 days early and the finished product was beautiful! They did a wonderful job and everyone involved was a pleasure to work with! We were very impressed!
It was great to finish earlier then projected. You are also a pleasure to work with & look forward to impressing you on future projects.
We had hardwood floors laid this week. We have used Hoosier Hardwood two other times and very pleased. Loren did our flooring in our dinning room and family room. Loren did a great job, very professional and friendly, easy to have in our …read more
Thank you for having Hoosier do another project for you. We appreciate you commending Loren for him being professional & friendly & also want you to know you presented yourself on a professional level. Thanks for the prompt payment & hope you enjoy many years on your beautiful floors.
I have used Hoosier Hardwood on many occasions and every time they exceed my expectations. I would strongly recommend them. Excellent quality and service!
Thank you for the awesome review. We appreciate you being a great client & look forward to exceeding your expectation on the next occasion.
This is an amazing business. The hardwood floors are gorgeous when finished. Dean, Jordan and Heath do exquisite work.
The job comes in on price and on time. I’d give 6 stars if I could.
Exceptional in every way!!!
Thank you for your awesome review. We appreciate the 6 star suggestion. Glad to you had us make your floor gorgeous & thanks for being a great customer.
I can’t say enough good things about Hoosier Hardwood! Merle and his entire crew are the best you will find anywhere to create beautiful new flooring for your home.
I would absolutely use their service again!
Thank you for the 5 stars & we would also give you 5 stars if we could. You made working on your project enjoyable & fun. We would love to be a service for you again, when needed. Our field techs are the best there is & deserve all the praise.
We couldn't be happier with our new floors! The craftsmanship and service provided is exemplary. Merle was so patient and helpful when we had no idea what we were doing and had never explored hardwood floors before. Our installer, Nick …read more
Shaun, thank you for your time on this wonderful review. You made a great choice with Chelsea Flooring & the color choice fits your house perfectly. We are happy that you are enjoying the floors in your "new house" & glad we could be part of your family for a few weeks. Thanks again for choosing Hoosier Hardwood Floors.
As a Realtor, recommending service providers can be a risky venture! Hoosier Hardwood turned out to be a great resource for some very costly and detailed work. Super-satisfied with the service, professionalism and detail. Happy clients are …read more
Wow thank you for the awesome review! Having a respected realtor recommend Hoosier Hardwood Floors is an exceptional compliment. We will deliver the same service to the next client.
Everyone was very professional and informative. The fellows working at the house were very friendly and explained the process very thoroughly. The sales staff was very accommodating and got us scheduled very quickly. They finished when …read more
Thank you for your review & for trusting our company for your flooring project. Our goal is to provide professional service & keep you informed so that we can deliver a high quality product to you. We hope you can use Hoosier Hardwood Floors on future projects.
Excellent service and workmanship. They were great 5 years ago when I used them for the first time, and they were as good 3 months ago when they worked for me the second time.
Thank you for your repeat business with Hoosier Hardwood Floors. We would be honored to have you use our services a 3rd time.
Extremely helpful establishment, Dean was very knowledgeable about everything to do with hardwood flooring and gave us a bid for our job that is quite reasonable compared to others we've received thus far. After stopping for a pleasant …read more
We thank you for acknowledging our knowledge of hardwood flooring. We strive to provide the highest level of service & craftsmanship in our industry.
Bert and his team did a fabulous job refinishing some of our Brazilian Cherry flooring in our kitchen and living rooms, as well as installing new flooring in a bedroom. We will certainly be calling them again for future projects. The floors…read more
Kimberly, you were a pleasure to do business with & look forward to future projects.
I am very satisfied with the work Hoosier Hardwood Floors did at my house. They worked with me so I could select a stain color and the floors are beautiful. I highly recommend them.
Mary Jan, Thank you for your stellar review. It's gratifying to know you are satisfied as that is our goal. We really enjoyed working with you!
Hoosier Hardwood did a wonderful job re-doing our hardwood kitchen floor. Anthony and Bert both worked on it and were respectful of our home, hard workers and did an awesome job. 4 days after it was finished, the appliance installers did …read more
It was a pleasure to work with you on the project. Too bad about the damage although glad we could get it taken care of as soon as we did. We try to get our customers taken care of although sometimes that can be a challenge.
Absolute best customer service, I have ever dealt with! This company is extremely professional and carries what most stores in Michiana do not! 10/10 would recommend them for anything!
Brandon, glad we could be of a service to you. Thank you for using us for your flooring supplies.
Hoosier Hardwood Floors just finished a combination project to replace old tile in the kitchen to match the red oak floor in the foyer, and then refinish everything. The fine workmanship, professionalism, excellent communication, …read more
Rex, thank you for the nice review & 5 stars. We post all our reviews for our employees to see & they grateful when they hear their craftsmanship is appreciated. If we can't have 100% customer satisfaction we don't think the job is complete. We hope to be back if you have our needs in the future.
These guys are great. I would highly recommend. You don't know how good a company really is until something doesn't go as planned. In my case Hoosier did exactly what they promised yet because we weren't 100% satisfied they immediately …read more
We apologize that you weren't 100% satisfied initially. You were very reasonable & helped this get resolved promptly. We would be glad to help you if you need out services in the future. Thank you for taking the time to give us this review.
The end product of refinishing a 20 year old sanctuary stage and choir loft looks amazing. The look improved remarkably. The crew (all of them) were friendly and easy to work with. They were professional in every way. Thanks for a great…read more
Bruce, it was a pleasure working with you & your staff throughout the process. You accommodated our crews & made it a pleasure to work there. Blessings to your people.
From start to finish, they were easy to work with and very helpful. Merle, Dean, Loren, Chad, Howard and Bert were excellent and patient, explaining the whole process clearly, and answering any questions that arose. They also made …read more
Josh & Kellie, 1st thanks for the humbling review. You were also very easy to work for. Glad that you chose us to do your floor & staircase work. We will work for again if needed. Thanks,
The floor looks great, and everyone from Hoosier Hardwoods was knowledgeable and helpful. Bert gave me good counsel on which kind of finish I was looking for, based on our initial conversation. Chad is skilled and efficient and helped me …read more
Diane asking questions helps you gain knowledge of a wood floor. We are glad you had us refinish your floor. Caring for your floor properly will keep it looking good for a long time.
Hoosier Hardwood Floors did an AMAZING job refinishing the original 1964 hardwood floors throughout our home. We could not have been more pleased with every aspect of this job – from quote to topcoat. Bert was great to work with from coming…read more
Thank you for your review. We appreciate you acknowledging the hard work that goes into refinishing a hardwood floor. Refinishing old floor is always rewarding.
These guys are true professionals, if you need anything done with wood floors these are the pros and for the price you won't find anyone close to the quality of work you will get. I remodeled my house and had alot of people working on it. …read more
Joe, we appreciate your comments. Glad we could be a part of your remodel project. We wish you the best with your family & home.
Very pleased with the way our floors turned out. We had existing hardwood under our carpets. Hoosier Hardwood Floors was able to refinish our existing hardwood and bring it to life once more. The floors look brand new! So rich and full of …read more
Thanks for the nice review Kelcy. Glad that you recognized the potential in the hardwood that was under the carpet. We were happy to be a part of it.
The flooring product and workmanship from Hoosier Hardwood was beyond my expectations. They are just completing the second flooring job for me and if there is a third they’ll have the job!
Thank you for the 5 stars, Bonnie. We look forward to the next one. You were a pleasure to work for.
We had a great experience with Hoosier Hardwood. We had our cherry floors treated with Rubio Monocoat and we are very happy with the results. The installers were courteous and professional. Our salesman was knowledgeable and worked with us …read more
We are glad you had a great experience with refinishing your wood floors. Rubio is a hard wax oil that is a great alternative to conventional finishes. Glad you chose that option.
From the moment I walked into their store to the completion of the living room, kitchen, dining room and hallway project, staff was professional and extremely helpful. My flooring is beautiful. Expert workmanship is evident. I highly …read more
Thank you so much Judith, for sharing your experience. I'm humbled by your words. Quality product & professionalism is our goal.
We love our new floor. They installed a wood floor in our dining room and refinished existing wood in the foyer and hall. The two match perfectly. The installers arrived on time, were very friendly and professional, and did their work …read more
THe guys did a very good job on refininshing our floor thank you.
Merle was extremely helpful in picking out my hickory floors and what brand would be the best for my house. The installation went beautifully. Rudy did a perfect job and had it done in three days. I would recommend anyone that is looking…read more
Devon, you were very nice to work with & came in knowing about wood floors & what you wanted. Glad we could help you with your project.