Tag Archives: customer service

Why Choose Hoosier Hardwood Floors (part 2 of 2)

In our last blog, we started our discussion about why you should choose Hoosier Hardwood Floors. Today we will finish that discussion by addressing perhaps the top reason why you should choose us for all of your hardwood needs: Professionalism.
It has become almost a guarantee anymore that when you enter the market to look at a construction job to your home, whether floors, an addition or a major landscaping project, that you will have to deal with a few frustrating things. Things like:
1. Contractors not showing up for an initial appointment.
2. Contractors not sending an estimate.
3. Workers showing up late (or not at all).
4. Sub par work
None of these are acceptable, and while we are human beings, we give you our word that these type of occurrences will not happen when you hire us! We aren’t perfect, but even when an issue arises, we don’t sweep it under the rug: We address it head on until you are happy. That is the Hoosier Hardwood Promise!”

Why Choose Hoosier Hardwood Floors (Part 1)?

Most of the time hardwood floors are not at the top of the 5:00 PM news broadcast, but when they are, it is usually not for a good reason, as someone has bought hardwood from a less than reputable source. At Hoosier Hardwood, you NEVER have to worry about that. We are not the cheapest in town, and quite frankly, we are OK with that. We sell the best hardwood, sourced from the best suppliers in the world, and we provide unmatched quality in our installation and in our customer service. Take for example this story from Forbes from not too long ago…

“’60 Minutes’ Is Right To Raise Questions About Lumber Liquidators’ Toxic Floors”
Last night CBS ran a 60 Minutes segment on dangerous levels of formaldehyde in laminated floor wood sold by Lumber Liquidators. This caught my attention because this substance is hazardous to human health. Formaldehyde can cause cancer and other ailments including skin and breathing problems…(read more)

So the bottom line is this…will your less expensive option be there in a few years, and are they taking shortcuts in their sourcing that could leave you and your family exposed to damaging chemicals, or even death? You will never have to worry about that at Hoosier Hardwood Floors!!

When it comes right down to it, people love quality

Think about it. Over the last year, when you scroll through facebook, have you seen anyone talk about a “mediocre” experience? Probably not. They talk about really bad experiences…or even moderately bad ones. They talk about really good experiences. Rarely though does someone take the time to say” I had dinner at XYZ

steakhouse and it was acceptable”, or, ” “I had XYZ Landscaping work on my yard and it isn’t horrible”. No one takes the time to write about experiences that don’t involve amazing service and quality products…unless it is to talk about how bad something was. 

 

At Hoosier Hardwood Floors, we have a commitment to amazing customer service and top of the line quality. This isn’t something that we do to get applause, but we tend to get them from our customers when we finish a job because they are not just pleased that it is over, they are pleased that it has been done with excellence and they LOVE the look.
Have you ever taken the time to write about a meh experience? How about a really bad one? Good one? Tell us in the comments below! “